Refund Policy

Clear and fair refund terms for our domain services

At OxyDomain, we are committed to customer satisfaction. We have crafted a straightforward and fair refund and cancellation policy to ensure you have confidence in our services. Please review the terms below carefully.

30-Day Money-Back Guarantee

We proudly offer a 30-day money-back guarantee for our domain management services. This allows you to try our services risk-free. To qualify for a refund under this guarantee, you must meet all of the following conditions:

You must be a new customer and have not previously held an account with OxyDomain.

Your account must not have been suspended or terminated for violating our Terms of Service.

You must not have initiated a chargeback or dispute with your payment provider.

The guarantee applies only to the base service fee for yearly billing cycles.

Non-Refundable Services

Please note that not all services are eligible for a refund. The following items are strictly non-refundable:

Domain Name Registrations & Renewals

Once a domain is registered, transferred, or renewed, the fee is non-refundable. Please double-check your domain name for typos before completing your purchase.

Setup Fees & Migration Fees

Any one-time fees for account setup or professional migration are non-refundable.

Dedicated IP Addresses

The cost of a dedicated IP address is non-refundable.

Service Cancellation

Cancellation by Customer

You may cancel your service at any time by submitting a cancellation request through your client area. To avoid being billed for the next period, you must submit your cancellation request at least 7 days before your service renewal date.

Cancellation by OxyDomain

OxyDomain reserves the right to suspend or terminate any account that violates our Terms of Service. In most cases, we will provide a notice period to allow you to rectify the issue. However, for severe violations, termination may be immediate and without a refund.

Billing Disputes & Chargebacks

If you have any questions about a charge on your account, please contact our billing department for assistance. Initiating a chargeback or payment dispute is a violation of our Terms of Service and will result in immediate account suspension and may incur an additional $75 chargeback fee.